Refund policy
OVERVIEW
To start a return or an exchange, head to our Return & Exchange Portal.
Any returns must be shipped/postmarked within 30 days of being received (60 days for Special Occasion Rings, as detailed below). For the return to be accepted the item(s) must be in unused condition, undamaged, unaltered, without scratches and in original packaging, including diamond certificates where applicable. Your return item can either be exchanged for a new item, or you can get a refund for it.
Special Occasion rings: These rings (see collection here) are eligible for complimentary return within 60 days of receiving the ring. Each customer is permitted one return of a Special Occasion ring. Any other Special Occasion ring purchased through Akind will be a final sale once the first is returned.
Resized or modified: Rings that have been resized or modified by a third-party jeweler are not eligible for a return or exchange.
Engraving: All items that are engraved are not eligible for a return at any time and are final sale.
Returning a gifted piece? We offer store credit for gifted orders returning within the 30-days of purchase (or 60 days for Special Occasion rings). Just follow the steps at our Return & Exchange Portal.
HOW TO RETURN YOUR PRODUCT
Within the EU, UK, Switzerland and Norway all returns and exchanges are free of charge, meaning that both the return shipping and the shipping of any replacement item(s) is covered and provided by AKIND.
Outside the EU (except the UK, Switzerland and Norway), customers are obliged to organize and pay for the return shipping. Please note that AKIND is not responsible for packages lost or stolen in transit coming back to us for a return and any potential customs duties and sales taxes are non-refundable by us. We'll cover the shipping cost in accordance with our shipping policy.
Gift cards are non-refundable.
Engraving: We're unable to change or cancel orders that include engraved items as they are custom made and non-refundable.
Gifts: We offer store credit for gifted orders returning within the 30-days of purchase (or 60 days for Special Occasion rings) Just follow the steps at our Return & Exchange Portal.
HOW TO MAKE YOUR RETURN
Register your return for a refund or exchange and process your return by following the steps at our Return & Exchange Portal. Make sure you’ve selected your shipping country in the top right corner (or in the main menu on mobile) to get accurate information.
For Swedish customers; you’ll receive an email with a QR code upon return registration, just bring your parcel and show the QR code at the post office - no printing needed. You’re more than welcome to hand in your return in our store at Drakens gränd 6, Stockholm.
For customers in the EU (except Sweden), UK, Norway and Switzerland; Once you have registered your return you will get the option to download and print your return shipping label. You can schedule your pickup directly with DHL here.
Returning a gifted piece? We offer store credit for gifted orders returning within the 30-days of purchase (or 60 days for Special Occasion rings).
*Please note that returns and exchanges will not be accepted if they are not registered in our Return & Exchange Portal, and are not eligible for purchases made outside the EU, except for the UK, Switzerland and Norway.
DAMAGED, DEFECTED, OR INCORRECT ITEM
If you have received a damaged, defective or incorrect item, contact care@akindstore.com with a photo of the damage, or the wrong item you received, as well as your order number. We’ll take care of you!
WHEN YOU CAN EXPECT YOUR REFUND
Refunds will be processed once the returning goods have been received at our warehouse and passed the inspection, from which point you’ll receive a refund confirmation email.
If you paid by credit or debit card, direct debit, PayPal or directly via Klarna’s app or website, the amount will be transferred back to the account or card used within 5 working days, from the time the return has been processed. If you paid via invoice, you will be contacted by Klarna to provide necessary information to process your refund shortly after the refund has been authorized.
If you return your item(s) before you pay your Klarna invoice, please make sure to pause your statement either on your Klarna app or by contacting Klarna’s Customer Support. In this way, you don't have to worry about reminders or late payment fees while you're waiting for us to process the return.
Please note that it can take up to 10 working days for your return to be received and handled at our warehouse and up to 5 more days until the money arrives on your account depending on your chosen payment method.
Refunds may only be issued to the credit card, or PayPal account, or in accordance with the Klarna payment method used to make the original purchase.