FAQ
Shipping & Orders
We currently ship anywhere within Europe.
We offer free standard shipping on all purchases to Sweden. We also offer free express shipping within the European Union, UK, Switzerland and Norway with DHL on orders over €150. The shipping cost for orders under €150 is €10.
Outside the European Union (except the UK and Norway), customers are obliged to pay €25 for the shipping cost.
In Sweden we use Postnord and for deliveries in Europe we use DHL Express.
In-stock orders: Products that are in stock will be delivered within 2-3 business days from purchase to Sweden and Europe.
Out-of-stock: If a product is out-of-stock, we'll provide you an estimated time for it to be shipped. If you’re on a tight deadline, we will do our best to rush your order – just drop us a line at care@akindstore.com
Made-to-order: Our Special Occasion Rings are made-to-order with a delivery time of 5-6 weeks. If you’re on a tight deadline, drop us a line at care@akindstore.com and we will do our best to rush your order.
Mixed delivery time: If your order consists of a mix of in-stock, out-of-stock and/or made-to-order pieces, the delivery time may change. If the estimated delivery dates are more than 7 days apart, you will receive an email with the option of splitting the delivery of your order. In the event of no response, the entire delivery takes place together.
Please note that shipping to remote areas may be subject to longer delivery time.
Once your package leaves our warehouse you will receive an SMS or email notification that your parcel is on its way. Your parcel is normally delivered straight to your door. If the parcel cannot be delivered it will either be taken to a service point for pickup or a second delivery attempt will be made the day after.
In some countries you will be able to change delivery methods when the parcel is on its way. For instance could you choose to have your parcel delivered straight to a service point, to a neighbour, left in a safe place or select a different day of delivery.
Please note that parcels are often delivered during the day, if you are at work we therefore recommend to have the parcel shipped there if possible.
Once your order is shipped, we will send you the tracking number in an email (you can also find the info on your “My account” page). In case you have not received a tracking number, please reach out to us at care@akindstore.com.
We insure each parcel from the time it enters transit until it is delivered to you, or until you pick it up at your nearest postal service point.
If you allow the carrier to deliver your parcel without signature (e.g. outside your front door), AKIND will not take responsibility for the delivery.
What should I do if my package is lost?
We insure all orders from the time it enters transit until it is delivered to you. For any issues with your delivery, just get in touch with us at care@akindstore.com and we will sort it out.
We accept payments from Visa, Mastercard, American Express, PayPal, Klarna, ideal, as well as debit cards. We currently do not accept prepaid Visa, Mastercard, or American Express gift cards.
Exchanges & Returns
Any returns must be shipped/postmarked within 30 days of being received (60 days for Special Occasion Rings). For the return to be accepted the item(s) must be in unused condition, undamaged, unaltered, without scratches and in original packaging, including diamond certificates where applicable. Your return item can either be exchanged for a new item, or you can get a refund for it.
*Important: Returns or exchanges will not be accepted without the receipt of e-mail to care@akindstore.com with your order number and the item you wish to return or exchange.
In Sweden, Denmark, Germany and the Netherlands, all returns and exchanges are free of charge, meaning that both the return shipping and the shipping of any replacement item(s) is covered and provided by AKIND.
Within the European Union, UK and Norway (except Sweden, Denmark, Germany and the Netherlands) all purchases can be returned at an additional shipping cost. The shipping cost is €15 to return products worth less than €500 and €25 to return products in excess of a €500 (due to additional insurance). If you exchange an item, we’ll send you the replacement without additional shipping costs for you.
Outside the European Union (except the UK and Norway), customers are obliged to organize and pay for the return shipping. Please note that AKIND is not responsible for packages lost or stolen in transit coming back to us for a return and any potential customs duties and sales taxes are non-refundable by us. We'll cover the shipping cost in accordance with our shipping policy.
Gift cards are non-refundable.
Customers in Sweden
We offer free exchanges and returns by emailing you a return QR code from Postnord.
1. To register the return, send us an email to care@akindstore.com with your order number and the item you wish to return.
2. Your QR code will be sent to the email registered with the relevant order within 48h. Simply show it on your smartphone and Postnord will print the label for you.
3. If you exchange an item, we’ll send you the replacement without additional shipping costs for you.
4. Returns will not be accepted without a return confirmation and an authorized QR code from Postnord provided by AKIND.
Customers in Denmark, Germany and the Netherlands:
We offer free exchanges and returns by providing a prepaid return shipping label together with the original order.
1 To register the return, send us an email to care@akindstore.com with your order number and the item you wish to return or exchange.
2. Returns will not be accepted without a return confirmation and an authorized shipping label from AKIND.
Customers in the European Union, UK, Switzerland and Norway (except Sweden, Denmark, Germany and the Netherlands):
Purchases can be returned at an additional shipping cost.
1. To register the return, send us an email to care@akindstore.com with your order number and the item you wish to return or exchange.
2. If your total return value does not exceed €500, please purchase the €15 return shipping label here. If your total return value exceeds €500, please purchase the €25 return shipping label here.
3. Your shipping label will be sent to you from noreply@dhl.com within 48h from your payment.
5. If you exchange an item, we’ll send you the replacement without additional shipping costs for you.
Returns will not be accepted without a return confirmation and an authorized shipping label from AKIND.
If you have received a damaged, defective or incorrect item, contact care@akindstore.com with a photo of the damage, or the wrong item you received, as well as your order number. We’ll take care of you!
Refunds will be processed once the returning goods have been received at our warehouse and passed the inspection, from which point you’ll receive a refund confirmation email.
If you paid by credit or debit card, direct debit, PayPal or directly via Klarna’s app or website, the amount will be transferred back to the account or card used within 5 working days, from the time the return has been processed. If you paid via invoice, you will be contacted by Klarna to provide necessary information to process your refund shortly after the refund has been authorized.
If you return your item(s) before you pay your Klarna invoice, please make sure to pause your statement either on your Klarna app or by contacting Klarna’s Customer Support. In this way, you don't have to worry about reminders or late payment fees while you're waiting for us to process the return.
Please note that it can take up to 10 working days for your return to be received and handled at our warehouse and up to 5 more days until the money arrives on your account depending on your chosen payment method.
Refunds may only be issued to the credit card, or PayPal account, or in accordance with the Klarna payment method used to make the original purchase.
Warranty
Akind guarantees a lifetime warranty of your Akind jewelry to be free of manufacturing defects. Manufacturing defects can include clasp breakage, loose diamonds or loose prongs.
Manufacturing defects do not include general wear and tear, scratching, stretched chains/rings, lost jewelry, or jewelry damaged due to improper cleaning or storage.
Because we stand behind our designs and our manufacturers, any third-party or outside jeweler altering your jewelry will void your warranty with us! Have a question about your piece or how to care for it? Please reach out to care@akindstore.com.
We are proud to offer a lifetime warranty for all of our sustainably created diamonds. We guarantee our listed gradings of our created diamonds to be accurate and warrant their graded characteristics. In the unlikely case that your diamond turns out to not meet or exceed a characteristic promised, we will, at your option:
- Accept the return of the diamond and provide you with a refund of the full purchase price; or
- Replace the diamond with a diamond that meets or exceeds each of the characteristics warranted.
The condition of the diamond will be determined by examination by standard gemological techniques. The accuracy of angles and linear measurements will be determined by the following tolerances: ±0.2º and ±0.02 millimeters.
- For 1/4 ct: 0.25ct average diamond weight (0.23 -0.27ct diamond weight)
- For 1/2 ct: 0.50ct average diamond weight (0.47-0.53ct diamond weight)
If you decide to grade your diamond on your own, please note that diamonds must be graded as loose stones and cannot be set in engagement rings and then graded, as settings can be obtrusive. A well-trusted facility such as GCAL, IGI or GIA must grade the stone, and not a local jeweler in order for it to have relevancy.
Should you make a claim under this warranty, you allow us to inspect the diamond and any gemological evaluation on which you base your claim, and try and resolve your claim amicably.
To be able to claim this warranty, the diamonds must not be exposed to unreasonable force or harmful conditions. This warranty does not apply to product that has been stored or handled incorrectly, abused, altered, treated with the wrong cleaning methods. The warranty does not cover normal wear & tear, cuts or scratches; consequential or incidental damages. The warranties are to the benefit of the original purchaser of the product. They are not transferable.
This warranty gives you specific legal rights. The warranty does not, in any way, affect the rights given to you by law.
Taxes & Duties
Within the EU, Norway and UK, orders are shipped on Delivery Duty Paid (DDP) basis, meaning that all taxes and duties are included in the final price.
Outside the EU (except Norway and UK), orders are shipped on a Delivery Duty Unpaid (DDU) basis, meaning that all taxes and duties are excluded in the final price. Your order may therefore be subject to local taxes and import duties by your local customs authority or the used shipping carrier. We are unable to calculate the exact amount in duties and taxes your order might incur, as these charges are imposed directly by the destination country and vary between countries. AKIND does not cover any such taxes, duties or related charges. Taxes and duties incurred on refused or unclaimed packages are not covered by AKIND.
Gifting
Each order already comes with a personalized card so it’s ready for gifting! By providing the name of the person you wish to gift to at Checkout, we will add that person’s name on the card. If no gift note or special request is included, the name in the shipping address will be added to the name card.
Our packaging includes a square sleek box in one of our 4 brand colors, tissue and a pouch so that you can carry your Akind jewelry wherever you go.
Our packaging includes a square, sleek box in one of our 4 brand colors, tissue and a pouch so that you can carry your Akind jewelry wherever you go.
Yes we do! Select Gift Cards under the Shop section and select your preferred value. Gift cards are delivered by email to the buyer and contain instructions to redeem them at checkout. Our gift cards have no additional processing fees. Gift cards are non-refundable.
Akind Gift Cards are only valid if purchased on akindstore.com. Akind cannot honor or re-issue gift card credit that is purchased from third party sources.
Simply enter the code shown on the back of the card into the “gift/credit” field at checkout. The value of your gift card will be automatically deducted from your order. Should a balance be owed, you can use any of our payment methods.
Sizing
We sell ring-sizers for you to use at home, however; the most accurate way to determine your ring size is by visiting a local jeweler. If the ring is a surprise, we recommend taking a favorite ring to a local jeweler to determine that size.
We’ve written a guide about ring-sizing, which you can check out here!
Care & Repair
Our jewelry is designed to last forever. That's why we feel confident in offering you a lifetime warranty of every piece you buy from us. However, even something as strong as gold and diamonds need a bit of your attention and care. We therefore recommend that you:
- always keep your jewelry securely stored to avoid spinning and scratches.
- avoid contact with perfumes, chlorine, lotions, hairspray, cosmetics, detergents and other chemicals as this may affect the color or luster.
- be careful when wearing your chains, try not to get stuck with them or pull them.
- remove your jewelry when bathing, exercising, doing housework etc. to avoid bending, scratching or losing it.
- avoid storing diamonds together, as they can scratch each other.
Solid 14k gold
To maintain the beautifully shiny texture, scrub lightly with a toothbrush and warm water, then dry it with a lint-free cloth or paper towel.
Diamonds
Keep your diamonds sparkling by soaking them it in a warm soapy liquid, brush gently with a toothbrush and then rinse the stone and setting to ensure there is no residue. Dry it with a lint-free cloth or paper towel.
White gold isn’t found in nature, so pure gold is often mixed with zinc, palladium, or nickel alloys to create white gold. White gold rings are also dipped in rhodium, giving them a brilliant, chrome-like color, while also protecting them from scratching. However, to maintain this white luster, white gold should be “re-dipped” every so often.
Keep in mind that you are given a lifetime warranty for your Akind jewelry. This means that if your jewelry breaks (and this is evidentially not caused by your carelessness – read more under “Warranty”), we will have it fixed. Just send us an email to care@akindstore.com and we will take care of it straightaway. Read more about our lifetime warranty.
Materials
We make all of our jewelry in Andalucía in the south of Spain. To read more about this process, please check out Our Story at akindstore.com/pages/about
To reach 14k gold, our gold is alloyed with copper and silver, making the breakdown the following - 58.5% pure gold, 6,2% silver, 28% copper, 4,8% zinc, 2,5 % iridium.
Yes! Just like mined diamonds, lab-grown diamonds are made up of one single element – carbon. It exhibits the same exceptional beauty and brilliance as a mined diamond because it is identical in composition. Our diamonds are traceable, transparently priced but without the human and environmental toll of mining.
Special Occasion
Each Special Occasion ring is “Made-to-Order” and crafted by hand, taking up to 4 weeks to complete.
When ordering a Special Occasion ring from us, you have the option of engraving the ring with up to 12 characters. We're unable to change or cancel orders that include engraved items as they are custom made and non-refundable.
Special occasion rings with several diamonds around the band cannot be engraved.
Special Occasion rings are eligible for complimentary return within 60 days of receiving the ring with approval and a shipping label from our Customer Support. Each customer is permitted one return of a Special Occasion ring. Any other Special Occasion ring purchased through Akind will be a final sale once the first is returned. Rings that have been resized or modified by a third-party jeweler are not eligible for return.
Special Occasion rings can be resized one full size up or down, excluding infinity bands. Please initiate the resizing process by emailing care@akindstore.com with your order number and the size you need, so our team can provide you with next steps.
Akind cannot accept rings for resize if purchased outside of Europe at this time. Please work with a local, trusted jeweler to resize your ring. Resizing your ring with a different jeweler in no way voids your warranty with Akind.
Akind guarantees our Special Occasion rings to be free of manufacturing defects. If you believe your ring has a defect, you are able to send it back to us anytime for inspection where we will repair or replace your ring as deemed appropriate. Manufacturing defects can include missing pave stones (stones under .07ct), and loose prongs. As each ring is made-to-order and crafted by hand, slight variations in each ring are to be expected, and are not viewed as a defect. If the damage is deemed outside of a manufacturing defect, we’ll always let you know the price of any repair before beginning any work on the ring.
This warranty does not apply to the replacement of a center stone, or any stone larger than 0.06ct. Manufacturing defects do not include general wear and tear, scratching, discoloration due to contact with harsh chemicals, warped rings or lost rings/center stones.
Because we stand behind all our designs and our manufacturers, any third-party or outside jeweler altering your jewelry will void your warranty with us!
To be eligible for the warranty:
Please be sure the ring and diamond was not exposed to unreasonable force or harmful conditions. The ring needs to have been stored and handled correctly. Any abused, altered or incorrectly cleaned ring is not eligible for return. Ring needs to be in the possession of the original purchaser, as this warranty is not transferable.
For warranty of our sustainably created diamonds, click here!
Yes, each Special Occasion ring with a diamonds of 0.25 cts or bigger comes with a Diamond Foundry certificate. GIA Certificates are available for purchase at www.gia.edu/gem-lab.
Akind is committed to using responsibly sourced materials in our jewelry and providing complete transparency to our customers, and the origin of our diamonds is a very important part of that commitment. Our Special Occasion diamonds are created without the human and environmental toll of mining. Our diamond supplier is the one and only 100% carbon-neutral diamond producer in the world. They use renewable solar and wind energy sources to create diamonds in plasma ensuring every sustainably created diamond is completely traceable, transparently priced and world positive. In addition, we use 100% recycled gold sourced from RJC certified suppliers for all of our jewelry. This gold is more earth-friendly, removing additional human and environmental uncertainty around the material. We’re excited to be a part of something bigger, encouraging accountability and conscious sourcing in the industry.