We currently ship anywhere within Europe.

We offer free postal shipping on all purchases to Sweden. We also offer free express shipping within Europe with DHL Express on orders over €100. The shipping cost for international orders under €100 is €15.

In Sweden we use Postnord and for international deliveries we use DHL Express. 

In-Stock orders will be delivered to you within 2-3 business days in Sweden (or 4-6 business days if your location is outside of Sweden, within Europe). Note that if you place an order after 12pm CET on a Friday, your order may not be shipped until the following Monday.

If a product is Out-of-Stock, we'll provide you the date we expect it to be refilled. It usually takes a bit more time to receive this type of product. If you’re on a tight deadline, we will do our best to rush your order – just drop us a line at care@akindstore.com

Once your order is shipped, we will send you the tracking number in an email (you can also find the info on your “My account” page).

All orders are insured.

What should I do if my package is lost?

We insure all orders from the time it enters transit until it is delivered to you. For any issues with your delivery, just get in touch with us at care@akindstore.com and we will sort it out.

In Sweden, all purchases may be returned without any charge within 30 days.

European customers can return by sending us back your item at your own expense. If you exchange an item, we’ll send you the replacement without additional shipping costs for you.

Please ensure that items are unworn, unwashed and undamaged. All returned items must be unaltered and include any original packaging, including the box and the pouch.

Akind is not responsible for packages lost or stolen in transit coming back to us for a return. Akind cannot reimburse duty/custom fees. This needs to be done with your local customs office/agency.

Refunds may only be issued to the credit card, or PayPal account, or in accordance with the Klarna payment method used to make the original purchase.

Gift cards are non-refundable.

In Sweden, we offer free exchanges and returns by sending you a return shipping label. To register the return, send us an email to care@akindstore.com with your order number and the item you wish to return. If you exchange an item, we’ll send you the replacement without additional shipping costs for you

European customers can return by sending us back your item at your own expense. If you exchange an item, we’ll send you the replacement without additional shipping costs for you. To register the return, send us an email to care@akindstore.com with your order number and the item you wish to return or exchange.  

Returns will not be accepted without a return authorization number (available on the shipping label) and all mail-in returns must be shipped directly to our corporate office, Akind AB, Tegnergatan 55B, 111 61 Stockholm.

If you have received a damaged, defective or incorrect item, contact care@akindstore.com with a photo of the damage, or the wrong item you received, as well as your order number. We’ll take care of you!

Akind guarantees a lifetime warranty of your Akind jewelry to be free of manufacturing defects. Manufacturing defects can include clasp breakage, loose diamonds or loose prongs.

Manufacturing defects do not include general wear and tear, scratching, stretched chains/rings, lost jewelry, or jewelry damaged due to improper cleaning or storage.

Because we stand behind our designs and our manufacturers, any third-party or outside jeweler altering your jewelry will void your warranty with us! Have a question about your piece or how to care for it? Please reach out to care@akindstore.com.

Each order already comes with a personalized card so it’s ready for gifting! By providing the name of the person you wish to gift to at Checkout, we will add that person’s name on the card. If no gift note or special request is included, the name in the shipping address will be added to the name card.

Our packaging includes a square sleek box in one of our 4 brand colors, tissue and a pouch so that you can carry your Akind jewelry wherever you go.

Our packaging includes a square, sleek box in one of our 4 brand colors, tissue and a pouch so that you can carry your Akind jewelry wherever you go. 

Yes we do! Select Gift Cards under the Shop section and select your preferred value. Gift cards are delivered by email to the buyer and contain instructions to redeem them at checkout. Our gift cards have no additional processing fees. Gift cards are non-refundable.

Akind Gift Cards are only valid if purchased on akindstore.com. Akind cannot honor or re-issue gift card credit that is purchased from third party sources.

Our jewelry is designed to last forever. That's why we feel confident in offering you a lifetime warranty of every piece you buy from us. However, even something as strong as gold and diamonds need a bit of your attention and care. We therefore recommend that you:

- always keep your jewelry securely stored to avoid spinning and scratches.

- avoid contact with perfumes, chlorine, lotions, hairspray, cosmetics, detergents and other chemicals as this may affect the color or luster.

- be careful when wearing your chains, try not to get stuck with them or pull them. 

- remove your jewelry when bathing, exercising, doing housework etc. to avoid bending, scratching or losing it.

- avoid storing diamonds together, as they can scratch each other.

Solid 14k gold

To maintain the beautifully shiny texture, scrub lightly with a toothbrush and warm water, then dry it with a lint-free cloth or paper towel.

Diamonds

Keep your diamonds sparkling by soaking them it in a warm soapy liquid, brush gently with a toothbrush and then rinse the stone and setting to ensure there is no residue. Dry it with a lint-free cloth or paper towel.

White gold isn’t found in nature, so pure gold is often mixed with zinc, palladium, or nickel alloys to create white gold. White gold rings are also dipped in rhodium, giving them a brilliant, chrome-like color, while also protecting them from scratching. However, to maintain this white luster, white gold should be “re-dipped” every so often.

We make all of our jewelry in Andalucía in the south of Spain. To read more about this process, please check out Our Story at akindstore.com/pages/about

To reach 14k gold, our gold is alloyed with copper and silver, making the breakdown the following - 58.5% pure gold, 6,2% silver, 28% copper, 4,8% zinc, 2,5 % iridium.

Each Special Occasion ring is “Made-to-Order” and crafted by hand, taking up to 4 weeks to complete. 

When ordering a Special Occasion ring from us, you have the option of engraving the ring with up to 12 characters. We're unable to change or cancel orders that include engraved items as they are custom made and non-refundable.

Special occasion rings with several diamonds around the band cannot be engraved.

Special Occasion rings are eligible for complimentary return within 60 days of receiving the ring with approval and a shipping label from our Customer Support. Each customer is permitted one return of a Special Occasion ring. Any other Special Occasion ring purchased through Akind will be a final sale once the first is returned. Rings that have been resized or modified by a third-party jeweler are not eligible for return.

Special Occasion rings can be resized one full size up or down, excluding infinity bands. Please initiate the resizing process by emailing care@akindstore.com with your order number and the size you need, so our team can provide you with next steps.

Akind cannot accept rings for resize if purchased outside of Europe at this time. Please work with a local, trusted jeweler to resize your ring. Resizing your ring with a different jeweler in no way voids your warranty with Akind.

Akind guarantees our Special Occasion rings to be free of manufacturing defects. If you believe your ring has a defect, you are able to send it back to us anytime for inspection where we will repair or replace your ring as deemed appropriate. Manufacturing defects can include missing pave stones (stones under .07ct), and loose prongs. As each ring is made-to-order and crafted by hand, slight variations in each ring are to be expected, and are not viewed as a defect. If the damage is deemed outside of a manufacturing defect, we’ll always let you know the price of any repair before beginning any work on the ring.

This warranty does not apply to the replacement of a center stone, or any stone larger than 0.06ct. Manufacturing defects do not include general wear and tear, scratching, discoloration due to contact with harsh chemicals, warped rings or lost rings/center stones.

Because we stand behind all our designs and our manufacturers, any third-party or outside jeweler altering your jewelry will void your warranty with us!

To be eligible for the warranty:

Please be sure the ring and diamond was not exposed to unreasonable force or harmful conditions. The ring needs to have been stored and handled correctly. Any abused, altered or incorrectly cleaned ring is not eligible for return. Ring needs to be in the possession of the original purchaser, as this warranty is not transferable.

For warranty of our sustainably created diamonds, click here!

Yes, each Special Occasion ring with a diamonds of 0.25 cts or bigger comes with a Diamond Foundry certificate. GIA Certificates are available for purchase at www.gia.edu/gem-lab.