We ship worldwide.

Shipping cost is determined at checkout, based on location and order price. For details on specific shipping costs and what the order minimum to access free shipping is in your country, please see information below.

• Sweden: Free for orders above 500 SEK | 40 SEK for orders under 500 SEK
• Denmark: Free for orders above 1500 DKK | 120 DKK for orders under 1500 DKK
• EU: Free for orders above €150 | €15 for orders under €150 
• UK: Free for orders above £150 | £15 for orders under £150 
• Switzerland: Free for orders above 150 CHF | 15 CHF for orders under 150 CHF
• Norway: Free for orders above 1500 NOK | 150 NOK for orders under 1500 NOK
• USA: Free for orders above $200 | $20 for orders under $200
• Other: Free for orders above $400 | $25 for orders under $300

For orders in Sweden we use Postnord. For deliveries in all other countries we use DHL Express.

The delivery time for your order depends on your country, as specified below.

• EU: 1-2 Working Days
• UK, Norway, Switzerland: 2-3 Working Days
• USA: 2-3 Working Days
• Other: 2-4 Working Days

Please note that delivery times may be extended for addresses in remote locations.

Additionally, the delivery time may vary based on the availability status of the product—whether it is in-stock, out-of-stock, or made-on-order, as specified on the respective product page. Please refer to the details below.

In-stock:

Products that are currently in stock will be shipped and delivered to you within the delivery time specified above.

Out-of-stock:

If a product is out of stock, you'll find the estimated shipping time on the product page. If you’re on a tight deadline, we will however do our best to rush your order – just drop us a line at care@akindstore.com. After purchasing an out-of-stock item, we'll send you a complimentary email update regarding the expected delivery time.

Made-on-order:
Our Special Occasion Rings are made-on-order and typically require a delivery period of 6 - 7 weeks. Please note that this time frame might be subject to change, particularly during holiday seasons. If you’re on a tight deadline, drop us a line at care@akindstore.com and we will do our best to rush your order. For more information about our Special Occasion Rings, see under the "Special Occasion" section below. 

Mixed delivery time:

If your order includes different types of items (in-stock, out-of-stock, or made-to-order), the delivery time may change:

• More than 7 days apart: If the estimated delivery dates for different items are more than 7 days apart, we'll email you the option to split the delivery. If we don't get a response, we'll ship the complete order together when all items are ready, following our climate-friendly standards.
• Less than 7 days apart: If the estimated delivery dates for the different items are less than 7 days apart, we'll typically ship the entire order together. If you’re on a tight deadline, just drop us a line at care@akindstore.com, and we'll split the order for you.

Once your package is ready for shipment, you will receive an SMS or email notification that your parcel is on its way along with a tracking number. 

For all countries, except Sweden:

For orders shipped with DHL Express (all countries except Sweden), your parcel is normally delivered straight to your door. You will be able to adjust:

• Date and time for delivery.
• To have it delivered to a service point. 
• To have it delivered to a different address, e.g. your workplace.

If the carrier is unable to deliver the parcel, it will either be taken to a service point for pickup, or a second delivery attempt is made the day after.

The delivery will require a release signature to ensure that the package has arrived to you safely.

For Sweden:

Orders to Sweden are managed by PostNord, offering two delivery options based on the purchase value: Varubrev (below 5000 SEK) and REK (above 5000 SEK). Varubrev includes home delivery, while REK delivers to a designated pickup point.

Please be aware, if you are unavailable during the delivery attempt with Varubrev, PostNord typically places the item directly in your mailbox. If the package doesn't fit, it will be carefully positioned outside your door. Please note, in accordance with PostNord's policy, the courier will assess the safety of leaving the parcel or opt to return it.

Once your jewelry has been packed and ready to ship, you will receive an SMS or email notification from us with your tracking number. If it says your order has been delivered but it’s not with you, please email us at care@akindstore.com with your order number and we’ll get on it.

Akind insures each order from the time it enters transit until it is delivered to you, or until you pick it up at your nearest postal service point.

All orders with DHL Express and Postnord REK require a signature or official identification upon delivery, at which point the receiver becomes responsible for the product. When a recipient other than yourself is specified for delivery purposes, you also accept that the third party’s signature is sufficient proof of delivery and fulfilment by Akind, and you will be responsible for the product after handover.

For orders with DHL Express; if you allow the carrier to leave the parcel outside your front door without a receiver’s signature, Akind does not take responsibility for the delivery after drop off.

We insure all orders from the time it enters transit until it is delivered to you. For any issues with your delivery, just get in touch with us at care@akindstore.com and we will sort it out.

Conscious consumption is about being 100% sure. If you're uncertain, you have 30 days to exchange your product for something else or return it, extending to 60 days for Special Occasion Rings as specified below. Please be aware that returns & exchanges are not accepted for customised* pieces - all orders for these items are considered final.

*Customised pieces include, but are not limited to special ring sizes and chain lengths beyond our standard offerings, and engraved items not originally offered with engraving. 

Any returns must be registered and shipped within 30 days of being received. For the return to be accepted the item(s) must be in unused condition, undamaged, unaltered, without scratches and in original packaging, including diamond certificates where applicable. Your returned item will go through our quality inspection team and if they find any damages, scratches or similar of the product, then the return or exchange will not be accepted.

Extended Holiday Returns

Eligible ready-to-ship jewelry, made-to-order jewelry, and special occasion design orders placed from November 8, 2024 through December 15, 2024 can be returned for a refund through January 15, 2025. Our 30-day return policy for fine jewelry purchases will resume as of December 16, 2024

Special Occasion

Special Occasion rings (view collection) come with a 60-day return or exchange policy from the date of receiving the ring.Each customer is allowed one exchange or resize for a Special Occasion ring. The exchanged or resized product is then treated as a final sale.

Akind offers a 30-day window for product exchanges or returns, extending to 60 days for Special Occasion Rings. However, certain items are not eligible for return or exchange, including:

• Gift cards.
• Resized or modified pieces altered by a third-party jeweler.
• Customised items (e.g., non-ordinary sizes and chain lengths, customised engravings).

Special Occasion Rings with engraving are eligible for return or exchange; however, please be aware that the engraving itself is non-refundable. If you choose to return or exchange an engraved Special Occasion ring, a restoration fee of approximately €100 will apply. The exact amount may fluctuate subject to local exchange rates.

Bundled Product Offerings:

When returning any bundled products, we require the entire set (both products) to be returned for refund. Exchanges are however possible for different ring sizes or gold colors.

We are able to cancel your order as long as it hasn’t already been shipped to you. Once shipped, you’ll be responsible for initiating an exchange or return through our Return & Exchange Portal.

In the event that you don't collect your order from the designated pick-up point, it will be automatically returned to Akind. A refund will be issued, deducting a fee to cover administration and shipping costs. Fees are specified under the section below “How much do exchanges and returns cost?”.

Customised orders (e.g. non-ordinary ring sizes and chain lengths, or customised engravings) cannot be cancelled or exchanged once the order is registered in our system.

Exchanges

Exchanges are always free of charge. You can exchange your item for any other design, colour or size.

Returns

If you decide to return your product without exchanging it, you will receive a full refund, excluding the return shipping & insurance cost, which will be deducted from the total return amount (refer to price table below). No other fees, taxes, or duties will be applied. 

Return fee

• Sweden: 50 SEK
• Denmark: 50 DKK
• EU: €7
• UK: £6
• Norway: 80 NOK
• Switzerland: 7 CHF
• USA & International: $9

Please note that return fees displayed during checkout are in Swedish SEK and may vary due to currency fluctuations.

No-pick up

In the event that you don't collect your order from the designated pick-up point, a return will automatically be initiated and a fee to cover administration, shipping and insurance costs will be deducted from the total return amount (refer to price table below). No other fees, taxes, or duties will be applied.

No-pick-up fee

• Sweden: 150 SEK
• Denmark: 150 DKK
• EU: €20
• UK: £20
• Norway: 200 NOK
• Switzerland: 20 CHF
• USA & International: $25

To initiate an exchange or return, please follow these steps:

1. Visit our Return & Exchange Portal and register your order, ensuring you've chosen your shipping country in the top right corner on our website (or in the main menu for mobile users) for accurate details.
2. Select the item(s) you wish to return and indicate whether you prefer a refund or an exchange. Then follow the instructions.

Please note that this process needs to be followed for all exchanges and returns of Akind products. Akind isn’t responsible for any loss of deliveries that are not shipped in accordance with the above steps. The customer will be subject to an additional admin fee of approximately €15 for orders arriving outside our normal procedures.   

For Swedish customers:

Upon registering your return, you'll receive an email or SMS containing a QR code. Simply present this code at the post office when submitting your return—no need for printing. However, for return orders exceeding 5,000 SEK, QR codes are unavailable. In such cases, a printable REK return label will be provided. 

Alternatively, you’re always welcome to do your return or exchange at our showroom in Stockholm at Götgatan 9. Simply schedule your visit here, and we'll be ready to assist you.

For all other customers (excl. Sweden):

After registering your return at our Return & Exchange Portal, you'll be able to download and print your return shipping label. You can conveniently schedule a pickup with DHL directly on their website here, don’t forget to select your shipping country.

If you've received a damaged, defective, or incorrect item, please reach out to care@akindstore.com and provide a photo of the damage or the wrong item received, along with your order number. We're here to assist you!

We'll organise the collection and repair/replacement of any defective or damaged items covered by our warranty, addressing any errors on our part at no extra charge to you. For details on what our warranty covers, please refer to the "Warranty" section below.

From the day you send the returned goods to us it will normally take 5-10 working days for the return to be processed.

Refunds will be processed once the returning item(s) have been received by our Quality Control Team at our office and passed their inspection, from which point you’ll receive a refund confirmation email. 

If you paid by credit or with debit card, PayPal or Klarna except invoice, the amount will be transferred back to the account or card used within 5 working days from the time the return has been processed. If you paid via invoice, you will be contacted by Klarna for further instructions.

If you choose to return your item(s) before paying your Klarna invoice, please make sure to pause your statement through the Klarna app or by contacting Klarna’s Customer Support. Please be aware that Akind cannot directly communicate with Klarna regarding pausing invoices or extending payment terms for purchases made with Akind. This responsibility falls on the customer, the Klarna account holder. However, we are more than willing to assist with any necessary documentation.

We stand behind the quality and craftsmanship of our jewelry and offers a complimentary 2-year warranty against manufacturing defects on all our jewelry purchases. Please note that specific conditions apply to Special Occasion rings, as detailed below in this Warranty section. If you experience damage to your new jewelry due to manufacturing defects, please contact us so we can evaluate your piece. Email care@akindstore.com with photos and/or a short video, and a description of how the damage occurred. If we find the damage is not deemed a manufacturing defect via the provided images, we may not accept the item back for an evaluation. Instead, we will propose a repair option based on our price list.

Should we agree to review your item for manufacturing defects, Akind will coordinate the collection at no extra charge to you. Based on your location, you will receive instructions on how to return it to us.

Upon receiving the jewelry, our Quality Control Team will determine if the damage is warrantied. Damage that is not deemed a manufacturing defect but is repairable will have a repair fee quoted to the customer for approval before any work is performed. If the customer chooses not to perform the repair, they will be responsible for the shipping fee incurred for the return of the item.

Our manufacturing warranty does not cover:

• Normal wear and tear, cuts or scratches, deformed chains/rings, product loss, as well as jewelry damaged due to improper use, cleaning or storage.
• Consequential or incidental damages as a result of the above.

Because we stand behind our designs and our jewelers, any third-party or outside jeweler altering or servicing your jewelry will void your warranty with us.

Complimentary gifts cannot be exchanged or returned for a refund and will not be replaced if misplaced, lost, or stolen. These items are not covered by our warranty and cannot be repaired through Akind.

This Warranty is not transferable and only applies to the original purchaser of the product.

For specific warranty information about our Special Occasion Rings and Diamonds, please see below.

Akind guarantees that our Special Occasion rings are free from manufacturing defects and includes a complimentary 4-year warranty.

If you experience damage to your ring due to manufacturing defects, please contact us so we can evaluate your piece. Email care@akindstore.com with photos and/or a short video, and a description of how the damage occurred. If we find the damage is not deemed a manufacturing defect via the provided images, we will offer you a repair according to our price list. Should we agree to review your item for manufacturing defects, Akind will coordinate the collection at no extra charge to you. Based on your location, you will receive instructions on how to return it to us.

Upon receiving the jewelry, our Quality Control Team will determine if the damage is warrantied. Damage that is not deemed a manufacturing defect but is repairable will have a repair fee quoted to the customer for approval before any work is performed. If the customer chooses not to perform the repair, Akind will send back the ring to the customer free of charge.

Manufacturing defects can include missing pave stones or stones up to 0.2 ct, loose prongs, or incorrect engraving. As each ring is made-on-order and crafted by hand, slight variations in each ring are to be expected, and are not viewed as a defect.

Warranty not applicable:

This warranty does not apply to the replacement of a center stone or any stone larger than 0.2ct. Manufacturing defects do not include general wear and tear, scratching, discoloration due to contact with harsh liquids or chemicals, distorted rings, lost rings/center stones, or jewelry damaged due to improper use, cleaning, or storage.

Because we stand behind our designs and our jewelers, any third-party or outside jeweler altering or servicing your jewelry will void your warranty with us.

This Warranty is not transferable and only applies to the original purchaser of the product.

For warranty of our lab-grown diamonds, see below.

We are proud to offer a lifetime warranty for all of our sustainably created diamonds. We guarantee our listed gradings of our created diamonds to be accurate and warrant their graded characteristics. In the unlikely case that your diamond turns out to not meet or exceed a characteristic promised, we will replace the diamond with a diamond that meets or exceeds each of the characteristics warranted.

The condition of the diamond will be determined by examination by standard gemological techniques. The accuracy of angles and linear measurements will be determined by the following tolerances: ±0.2º and ±0.02 millimetres.

If you decide to grade your diamond on your own, please note that diamonds must be graded as loose stones and cannot be set in engagement rings and then graded, as settings can be obtrusive. A well-trusted facility such as GCAL, IGI or GIA must grade the stone, and not a local jeweler in order for it to have relevancy.

Should you make a claim under this warranty, you allow us to inspect the diamond and any gemological evaluation on which you base your claim, and try and resolve your claim amicably.

To be able to claim this warranty, the diamonds must not be exposed to unreasonable force or harmful conditions.

This warranty does not apply to products that have been stored or handled incorrectly, abused, altered, treated with the wrong cleaning methods. The warranty does not cover normal wear & tear, cuts or scratches; consequential or incidental damages. This Warranty is not transferable and only applies to the original purchaser of the product. 

Certainly! You can find 'Gift Cards' in the Shop section and choose your desired value. Gift cards are sent via email to the buyer and include instructions for redemption at checkout. It may take up to one business day for the gift card to be delivered to your email. 

Please be aware that Akind Gift Cards are only valid if purchased at akindstore.com. Akind cannot honor or re-issue gift card credit acquired from third-party sources.

Gift cards are non-refundable.

Simply enter the code shown on the Gift Card into the “gift/credit” field at checkout. The value of your gift card will be deducted automatically from your order. If there's any remaining balance, you can settle it using any of our available payment methods.

Multiple gift cards can be applied in the same order.

Each order already comes with a personalised card so it’s ready for gifting! By providing the name of the person you wish to gift to at checkout, we will add that person’s name on the card. If no gift note or special request is included, the name in the shipping address will be added to the name card.

Our packaging includes a square, elegant box in one of our three brand colours (green, pink and red), and light beige for Special Occasion Rings. It comes with a pouch, allowing you to take your Akind jewelry with you on the go, complemented by a personalized card.

Not sure about your ring size? We highly recommend ordering a ring sizer before purchasing an Akind ring. Simply select ‘Order ring sizer’ here, and we'll send you one by post. Use it to measure your finger for the perfect fit. Once you have your size, proceed to order your desired ring. 

For other ways to determine your ring size, we recommend visiting a local jeweler or, if you’re nearby, dropping by our showroom at Götgatan 9 in Stockholm and we will assist you. 

Please keep in mind, your ring size can fluctuate about a half size based on your temperature, hydration levels, hormones, etc. If the ring is a gift for someone else, we recommend using a favourite ring worn on the same finger as a reference and following our Ring Sizing Guide to measure it yourself. 

For additional guidance on ring-sizing, we refer to our comprehensive Ring Sizing Guide!

If you're still unsure about your ring size, feel free to reach out to us at care@akindstore.com. We'll gladly assist you.

The majority of our ring sizes can be found on our website. However, we offer complimentary size options upon request, so don't hesitate to contact us if you wish to have a ring crafted in a different size. Customised sizes are not eligible for return or exchange.

The majority of our rings can be resized either one full size up or down. To start the resizing process, please send an email to care@akindstore.com with your order number and the desired size. Our team will assess the feasibility of the resize and guide you through the next steps including providing a cost estimate for the service.

For Special Occasion Rings, we provide one complimentary resizing within the 60-day exchange and return period.

Please note that some styles are not possible to resize, for example infinity bands or bands with patterns, facets or diamonds.

Necklaces:

Our necklaces are available in standard lengths, while certain designs offer various length options. If you require a specific length tailored for you, we can accommodate this for an additional quoted fee. Simply email us at care@akindstore.com with your desired length before placing your order. Please note, customised jewelry is considered final sale, and therefore, we are unable to accept returns or exchanges for these items.

Bracelets: 

Our bracelets are available in standard lengths. If you require a specific length tailored for you, we can accommodate this for an additional quoted fee. Simply email us at care@akindstore.com with your desired length before placing your order. Please note, customised jewelry is considered final sale, and therefore, we are unable to accept returns or exchanges for these items.

Alterations after delivery:

Should you require adjustments after having received your piece, please contact our team at care@akindstore.com with your request and order number. We'll gladly provide you with a quote for the additional cost to make the necessary alterations. 

While we don't have a traditional retail store, our office is open for customers to visit and try on all our designs. You're welcome to schedule an appointment at our Stockholm showroom, situated at Götgatan 9.

Book your appointment to the showroom here.

Certainly! Our team of jewelry experts is here to assist you in person at our Stockholm showroom from Monday to Friday.

Book your appointment to the showroom here.

During your appointment, you will meet one-on-one with one of Akind’s jewelry experts in person. You will be able to explore our jewelry designs, get advice on how to mix and style the jewelry and learn about our materials and brand story. You can attend the appointment on your own, or invite a partner, family member, or friend. 

Absolutely! We want you to be completely satisfied with your purchase. That's why we offer a 30-day return and exchange policy. You have a full month to try out your jewelry, and if for any reason you're not completely happy with it, you can return or exchange it within that timeframe. 

We craft all of our jewelry in Europe; Spain, Italy and Germany. To read more about this process, please read more about our story here.

We exclusively use high-quality, low-impact materials. That means 100% recycled 14 and 18-karat solid gold, lab-grown diamonds and gemstones, as well as ethically sourced pearls.

We craft our jewelry with either 14k or 18k solid gold. All of our designs are made in 14k solid gold while our Special Occasion Rings are made with the option of 14k and 18k solid gold. 

Gold is most often classified by a numerical value, i.e. the percentage of pure gold your jewelry contains, followed by ‘k’ for karat. The purest form of gold is 24k, which is too soft and malleable to use for jewelry. Because of this, alloys are mixed in to give the material strength and structure. When gold constitutes 37.5% or more of the total mixture, the resulting material is referred to as "solid gold".

White gold is not found in nature, it’s an alloy (mixture) of gold and other metals that will make the gold white. Typically, Palladium is added to gold to achieve this effect, and at Akind, we incorporate up to 17% Palladium in our white gold jewelry. Rest assured, all our jewelry is completely nickel-free.

As a final touch in the crafting process of white gold jewelry, the jewelry is being dipped in rhodium, giving them a brilliant, chrome-like color, while also protecting them from scratching. To maintain this radiant whiteness, periodic "re-dipping" is recommended – a simple upkeep.

None of our jewelry contains nickel. We prioritize using materials that are free from nickel to ensure our pieces are safe and suitable for all our customers.

According to the Gold Standard Institute, there is already more gold circulating above Earth than we will ever find in current or new mines. So rather than pollute unnecessarily by mining for gold, we use only recycled gold to help protect our planet. A really good thing is that gold can be recycled over and over without affecting the quality. 

Recycled gold is not cheaper than freshly mined gold, as the price of gold is set based on market value.

We work with trusted laboratories around the world. Our diamond laboratories use renewable energy (fully or partly), uphold certificates ensuring their commitment to green energy, low-waste and ethical work environments. 

Our lab-grown Rubies, Emeralds and Sapphires are sourced from Hong kong. They are produced in controlled laboratories using innovative technology. 

At Akind, we don’t see the point in destroying our nature by extracting something from underground that today's modern technology can create in laboratories without the human and environmental toll. Just as real minus the mining.

Yes, lab-grown diamonds are real diamonds and identical in chemical composition to mined diamonds. Not even an expert gemologist is able to tell a lab-grown diamond apart from a mined one. Learn more about the various qualities of a diamond here.

Certainly! All diamonds with a size of 0.3 carats and above are certified by the IGI®. The IGI® Certificate gives a full assessment of the diamond quality and authenticates the characteristics (including cut, colour, clarity, and carat weight). The institute consistently grades both mined and lab-grown diamonds.

It's essential to note that the IGI® Report is specific to each individual diamond and must accompany the stone if returned. For further details on our grading system, explore more here.

At Akind, we evaluate the quality of diamonds based on 5Cs. While the traditional 4Cs (cut, colour, clarity, and carat weight) serve as general factors employed by diamond institutions for grading, we introduce a fifth C - 'Consciousness.' This additional dimension is integral to the Akind brand, reflecting our commitment to providing high-quality jewelry with minimal environmental impact. It underscores our dedication to sustainability.

For more in-depth information about our 5Cs, see here.

South Sea Baroque Pearls
We use cultured South Sea Baroque Pearls, sourced from Australia and Indonesia. Our partner pearl farm is accredited to the MSC standard, which ensures that a pearl comes from a sustainable source and guarantees the preservation of the marine ecosystem in which these pearls grow. 

Japanese Akoya Pearls
Our Akoya pearls are sourced straight from Japan. The pearls are cultured on smaller farms where the oysters live in their natural habitat. The pearls are formed and carefully harvested with no harm to the pearl, the oyster, or the environment.

Read more about our pearls here.

Our jewelry is designed to last forever. That's why we feel confident in offering you a complimentary warranty against manufacturing defects on all our jewelry purchases, as further detailed under the Warranty section. However, even something as strong as gold and diamonds need a bit of your attention and care. We therefore recommend that you:

• Always keep your jewelry stored separately in fabric-lined pouches or boxes to avoid spinning and scratches.
• Avoid contact with perfumes, chlorine, lotions, hairspray, cosmetics, detergents and other chemicals as this may affect the color or luster. This may especially affect pearls.
• Be careful when wearing your chains, try not to get stuck with them or pull them. 
• Even though our jewelry, made of solid gold, isn't affected by water, we recommend removing it when bathing, exercising, doing housework etc. to avoid bending, scratching or losing it.
• Avoid storing diamonds together, as they can scratch each other.

Pearls require special care:

Being a more delicate gemstone, pearls require special care and attention to maintain their beauty. It's important to avoid exposing them to chemicals or surfaces that may cause damage. Avoid contact with water, especially saltwater, but also showers, dishwashing, and swimming, as chlorine can harm the epoxy that secures the pearls, potentially leading to discoloration. Additionally, pearls are sensitive to extreme temperatures, so it's best to avoid direct sunlight for extended periods to maintain their luster and color.

Smaller pearls are particularly sensitive because they have fewer layers of nacre, the substance that forms the iridescent surface of pearls, making them more vulnerable to water and weather conditions.

Keeping your jewelry sparkling at home is quite easy. Start by filling a bowl with lukewarm water and a dash of gentle cleaning soap (such as dishwashing soap). Let your jewelry soak for about 30 minutes and then delicately brush it with a soft, unused toothbrush. Afterward, air dry or gently pat your piece with a soft cloth. This gentle cleaning routine works wonders for cleaning gold, gemstone, pearl, and diamond jewelry. Please be aware that cotton is moisture absorbing and could dry out and damage your pearls. So for these gems we recommend using microfiber.

Yes, all our pieces are crafted from solid 14K and 18K gold, making them safe to wear in water. Water will not damage the metal nor will the pieces discolour. However, for extra precaution (to not lose it etc.), we do recommend removing the jewelry during high-intense activities such as water activities, exercising, or doing housework to prevent potential bending, scratching, or loss.

Pure gold maintains its color and does not fade over time. At Akind, we use 14k (58% gold) and 18k (75% gold) mixed with metals such as copper, silver, and zinc for added strength. Unlike gold-plated jewelry, where a thin layer of gold is plated onto a base metal like brass or silver, which wears off easily, our jewelry retains its colour as the gold is evenly distributed throughout.

Notwithstanding the above, although uncommon, discoloration may occur in rare cases due to the body's reaction to the alloy metals. Factors such as exposure to oxygen and sulfur compounds in high humidity environments or contact with chemicals found in products like makeup, lotions, and perfume can contribute to this discoloration. Additionally, individual body chemistry can affect how jewelry reacts and changes over time.

Our white gold is a mix of the metals gold, silver, palladium, and zinc. It is then plated with rhodium to enhance its shine and white luster. Over time, rhodium plating on white gold subtly fades and may reveal a subtle hint of the natural gold hue. Regular rhodium re-dipping is therefore recommended for white gold jewelry maintenance. If you encounter any issues with your piece, please contact care@akindstore.com for further assiatance.

Absolutely! Within our 2-year warranty period, we offer one complimentary rhodium re-dipping service for your Akind jewelry. Should you need a second re-dipping during this period or once the warranty expires, we provide this service for a fixed fee as per our price list at the time.

Please remember that your Akind jewelry comes with a generous warranty. This means that if your jewelry breaks during the warranty period (and this is not caused by your negligence) we will repair it for you at no additional cost. Just send us an email to care@akindstore.com and we will take care of it straightaway. You can find more information about our General Warranty Policy here.

Our Special Occasion collection (available here) includes a selection of rings that are crafted on a “Made-on-Order” basis, taking 6-7 weeks to complete. All our Special Occasion rings are exclusively handcrafted by skilled goldsmiths at our factory in Spain.

Unfortunately not. We take great pride in the quality of our diamonds and craftsmanship of our settings and have curated a broad collection of rings to meet the style and preferences of our customers. 

We do not provide a bespoke jewelry service. We take great pride in the design of our jewelry and have assembled a diverse collection of rings to cater to the varied styles and preferences of our customers.

Yes, every Special Occasion ring with a diamond of 0.3 ct or larger comes with a complimentary IGI® certificate, which gives a full assessment of the diamond quality and authenticates the characteristics (including cut, color, clarity, and carat weight). The IGI® certificate is unique to each individual diamond and must accompany the ring if returned.

The International Gemological Institute (IGI) is a leading third party diamond grading organization. It provides a thorough assessment of a diamond's quality, including cut, color, clarity, and carat weight. Each IGI certificate is unique to your diamond and provides a diamond identification number that is laser-inscribed in your diamond. Learn more about IGI here.

When ordering a Special Occasion ring from us, you can choose to engrave the ring with up to 20 characters at no additional cost. It's important to note that the engraving itself is non-refundable. If adjustments are required or if you choose to return or exchange the ring, a restoration fee of approximately €100 will apply. The exact amount may fluctuate subject to local exchange rates. Alternatively, you can choose to add engraving as a separate step after the initial delivery. This option incurs an additional cost, covering the shipping of the ring to our factory for the engraving process.

Yes indeed! Our in-house jewelry experts are available to assist you in person at our Stockholm showroom from Monday to Friday. 

• Book your appointment to the showroom here.

During your appointment, you will be able to explore our jewelry designs, get advice on how to mix and style the jewelry and learn about our materials and story. You can attend the appointment on your own, or invite a partner, family member, or friend. 

Absolutely! Our Special Occasion Collection comes with a 60-day return and exchange policy, giving you the opportunity to evaluate the piece in the comfort of your own space. If, within this period, you determine that the jewelry doesn't meet your standards, you can easily initiate a return or exchange through our return & exchange portal available here. For further details regarding our Exchange & Return policy for the Special Occasion Collection, click here.

For guidance on finding your ring size, custom-made sizes and resizing please refer to our Size & Fit Section here.

You can certainly choose to have your ring resized, repaired or engraved by a local jeweler, but this will unfortunately void your warranty with us, since we can't stand by another jeweler's craftsmanship. Read more about our Warranty here.

Akind guarantees that our Special Occasion rings are free from manufacturing defects and includes a complimentary 4-year warranty. If you experience damage to your ring due to manufacturing defects, you can send it back to us anytime for inspection. Email care@akindstore.com with photos and/or a short video, and a description of how the damage occurred. If we find the damage is not deemed a manufacturing defect via the provided images, we will offer you a repair according to our price list at the time. Should we agree to review your item for manufacturing defects, Akind will coordinate the collection at no extra charge to you. Based on your location, you will receive instructions on how to return it to us.

To learn more about the terms of our Warranty for Special Occasion Rings, including when the warranty applies and our procedures for handling such matters, please read here.

Special Occasion Rings come with a 60-day return or exchange right from the date of receiving the ring. For the return to be accepted the item(s) must be in unused condition, undamaged, unaltered, without scratches and in original packaging, including diamond certificates where applicable. Your returned item will go through our quality inspection team and if they find any damages, scratches or similar of the product, then the return or exchange will not be accepted.

Each customer is allowed one exchange or resize for a Special Occasion ring. The exchanged or resized product is then treated as a final sale.

Returns and exchanges are not applicable for:

• Gift cards.
• Resized or modified pieces altered by a third-party jeweler.

Engravings are eligible for return or exchange; however, please be aware that the engraving itself is non-refundable. If you choose to return or exchange an engraved Special Occasion ring, a restoration fee of approximately €100 will apply. The exact amount may fluctuate subject to local exchange rates.

For more information about exchanges and returns of your Special Occasion ring, please refer to our Return & Exchange Section here, where we answer: 

• Can I cancel my order before receiving it?
• How much do exchanges and returns cost?
• How do I make an exchange or return?
• What if my item is damaged, defective, or incorrect?
• When can I expect my refund?

Special Occasion rings normally take between 6 to 7 weeks after the order has been placed. 

You can email us at care@akindstore.com if you have a special date you need your items for, and we will make every effort to accommodate your request.

Akind guarantees that our Special Occasion rings are free from manufacturing defects and come with a complimentary 4-year warranty. Further details can be found in the "Warranty" section. Additionally, we provide a Lifetime warranty for our lab-grown diamonds, available here.

Yes. Within our 4-year warranty, we offer one complimentary rhodium re-dipping service for your Special Occasion Ring. Should you need a second re-dipping during this period or after the warranty expires, we provide this service for a fixed fee as per our price list at the time. If you would like to move forward with this service, please reach out to our team at care@akindstore.com for assistance!

To learn more about why you may need redipping for your white gold ring, see more under Section Materials & Craftsmanship.

Within the EU, Norway, Switzerland, UK and USA, orders are shipped on Delivery Duty Paid (DDP) basis, meaning that all taxes and duties are included in the final price. 

For all other locations, orders are shipped on a Delivery Duty Unpaid (DDU) basis, meaning that all taxes and duties are excluded in the final price. Your order may therefore be subject to local taxes and import duties by your local customs authority or the used shipping carrier. We are unable to calculate the exact amount in duties and taxes your order might incur, as these charges are imposed directly by the destination country and vary between countries. Akind does not cover any such taxes, duties or related charges. Taxes and duties incurred on refused or unclaimed packages are not covered by Akind. 

Card payment via VISA and Mastercard, Credit and Debit globally, and American Express. We also offer direct payment via Paypal, Swish, Ideal as well as card payment and invoice via Klarna. If you don't get through a purchase the way you want, contact us at care@akindstore.com and we will help you out.

Yes, in some countries through Klarna. Please select the payment method “Klarna flexible payments” when completing your purchase.

Akind is committed to using responsibly sourced materials in our jewelry and providing complete transparency to our customers.

Our lab-grown diamonds and gemstones are created without the human and environmental toll of mining. Our diamond suppliers use renewable solar and wind energy sources to create diamonds in plasma ensuring every sustainably created diamond is completely traceable, transparently priced and world positive. We only use 100% recycled gold sourced from RJC certified suppliers for all of our jewelry. This gold is more earth-friendly, removing additional human and environmental toll around the material. We’re excited to be a part of something bigger, encouraging accountability and conscious sourcing in the industry.

If you have any further questions, please reach out to our hard-working Customer Experience Team via email at care@akindstore.com and they’ll get back to you as soon as they can, normally within one business day.

Questions about a Repair?

When contacting our Customer Experience Team in regards to a repair, please provide photos, a short video and description of how the damage occurred.