We offer free postal shipping on all purchases to Sweden. We also offer free express shipping within Europe with DHL Express on orders over €100. The shipping cost for international orders under €100 is €15.
In Sweden we use Postnord and for international deliveries we use DHL express.
In-Stock Orders will be delivered to you within 1-2 business days in Sweden (or 1-2 business days if your location is outside of Sweden, within Europe). Note that if you place an order after 12pm CET on a Friday, your order may not be shipped until the following Monday.
If a product is Out-of-Stock, we'll provide you the date we expect it to be refilled. It usually takes a bit more time to receive this type of product. If you’re on a tight deadline, we will do our best to rush your order – just drop us a line at firstname.lastname@example.org.
Once your order is shipped, we will send you the tracking number in an email (you can also find the info on your “My account” page).
All orders are insured.
We insure all orders from the time it enters transit until it is delivered to you. For any issues with your delivery, just get in touch with us at email@example.com and we will sort it out.
We accept payments from Visa, Mastercard, American Express, PayPal and Klarna, as well as debit cards. We currently do not accept prepaid Visa, Mastercard, or American Express gift cards.
In Sweden, all purchases may be returned without any charge within 30 days.
In Europe (other than Sweden), all purchases can be returned within 30 days at an additional shipping cost. The shipping cost is 15 € to return products worth less than 500 € and 25 € to return products in excess of a 500 € (due to additional insurance). If you exchange an item, we’ll send you the replacement without additional shipping costs for you.
Please ensure that items are unworn, unwashed and undamaged. All returned items must be unaltered and include any original packaging, including the box and the pouch.
Akind is not responsible for packages lost or stolen in transit coming back to us for a return. Akind cannot reimburse duty/custom fees. This needs to be done with your local customs office/agency.
Refunds may only be issued to the credit card, or PayPal account, or in accordance with the Klarna payment method used to make the original purchase.
Gift cards are non-refundable.
Customers in Sweden
We offer free exchanges and returns by sending you a returnshipping label.
1. To register the return, send us an email to firstname.lastname@example.org with your order number and the item you wish to return.
2. Your shipping label from Postnord will be sent to you from email@example.com within 48h.
3. If you exchange an item, we’ll send you the replacement without additional shipping costs for you
4. Returns will not be accepted without a return confirmation and an authorized shipping label from Postnord provided by Akind AB.
European customers (except Sweden):
We offer exchanges and returns by letting you purchase a return shipping label.
1. To register the return, send us an email to firstname.lastname@example.org with your order number and the item you wish to return or exchange.
2. If your total return value does not exceed €500, please purchase the €15 return shipping label here. If your total return value exceeds €500, please purchase the €25 return shipping label here.
3. Your shipping label will be sent to you from email@example.com within 48h from your payment.
5. If you exchange an item, we’ll send you the replacement without additional shipping costs for you.
Returns will not be accepted without a return confirmation and an authorized shipping label from Akind AB
If you have received a damaged, defective or incorrect item, contact firstname.lastname@example.org with a photo of the damage, or the wrong item you received, as well as your order number. We’ll take care of you!
Once we've received the refunded items, it'll take 1-2 weeks to receive and process your refund. We’ll send an email once the refunded item(s) have been received and your refund has been processed.
You can contact us through our contact page! We will be happy to assist you.